I am an IT Support professional with a cybersecurity background and a foundation in Electrical & Electronic Engineering, supported by a Master of Business Information Systems specialising in Cybersecurity.

My current focus is IT Support, Service Desk, Desktop Support, Junior Systems Administration and Junior Microsoft 365 / Modern Workplace roles. I build hands-on enterprise-style labs to demonstrate practical ability in Windows administration, identity, endpoint management, Microsoft 365, troubleshooting and support documentation.

I am open to opportunities across Australia and willing to relocate for the right role.

• Windows 10/11 support and troubleshooting
• Windows Server 2022
• Active Directory Domain Services
• Microsoft 365 administration
• Microsoft Entra ID
• Microsoft Intune
• Exchange Online
• Conditional Access
• DNS and DHCP
• Group Policy
• PowerShell
• NTFS and SMB permissions
• Role-Based Access Control (RBAC)
• Microsoft Defender and Windows Firewall
• Event Viewer and authentication troubleshooting
• Audit and sign-in log investigation
• Device compliance and application deployment
• Service Desk documentation and ticket-based troubleshooting
• Networking fundamentals

A recruiter-facing, evidence-backed lab combining Windows Server / Active Directory with Microsoft 365, Entra ID and Intune, plus structured Service Desk troubleshooting.

• Built a Windows Server 2022 Active Directory domain
• Configured DNS, DHCP and Windows 11 domain join
• Created users, OUs and departmental security groups
• Implemented NTFS/SMB permissions and least-privilege RBAC
• Deployed Group Policy for security and drive mapping
• Investigated account lockouts, DNS issues and Event ID 4625
• Built a reusable PowerShell helpdesk toolkit
• Administered Microsoft 365 users, licences and service plans
• Performed password resets, sign-in investigation and session revocation
• Validated Exchange Online two-way mail flow
• Entra joined and Intune enrolled a Windows 11 endpoint
• Deployed Company Portal through Microsoft Intune
• Created compliance and endpoint-security policies
• Audited group-membership changes
• Validated Conditional Access safely in Report-only mode
• Documented 8 Service Desk cases covering identity, DNS, RBAC, authentication, Microsoft 365, Exchange and Intune

• Repository: Enterprise IT Support Lab
• Interactive portfolio: GitHub Pages
• Service Desk tickets: 8 documented support cases
• Windows Server / AD runbook: Complete step-by-step runbook
• Microsoft 365 / Entra / Intune runbook: Complete cloud runbook

I created a reusable Active Directory helpdesk toolkit for common support tasks:

Get-ADUserHealth
Unlock-HelpdeskUser
Get-DepartmentMembers
Get-FailedPasswordStatus

The script is included in the Enterprise IT Support Lab repository.

Master of Business Information Systems — Cybersecurity Major
Australian Institute of Higher Education (AIHE), Melbourne
Completed: 2025

Bachelor of Science in Electrical & Electronic Engineering
American International University-Bangladesh (AIUB)
Completed: 2018

I am continuing to strengthen practical skills in:

• Advanced Microsoft 365 and Intune support
• PowerShell automation
• Windows endpoint and identity troubleshooting
• ITSM workflow and support documentation
• Windows security monitoring
• Incident investigation and response

IT Support · Service Desk · Desktop Support · Junior Systems Administration · Junior Microsoft 365 / Modern Workplace Support

I focus on demonstrating practical ability through documented labs, troubleshooting scenarios, support cases and automation rather than listing technologies without evidence.