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Create an account - Gateway time-out #3178

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Description

@pcenov

Observed behavior

I'm getting a 504 Gateway time-out error when I click the Finish button at the "Create an account" form. Clicking the Finish button a second time brings the user to a page with the following message: Account has not been activated. If I check my mailbox I can see that I have actually received an Account activation link for Kolibri Studio

Expected behavior

After clicking the Finish button I should see the "Activation link sent" message.

Steps to reproduce the issue

  1. Go to https://hotfixes.studio.learningequality.org/en/accounts/#/ and click the Create and account button
  2. Fill in all required fields and click the Finish button
  3. Wait for a while and then click the Finish button again

Additional information

2021-05-28_18-02-20

Errors and logs

`
Error 504
Ray ID: 65685cf97bd55363 • 2021-05-28 15:03:18 UTC
Gateway time-out
You
Browser
Working
Frankfurt
Cloudflare
Working
hotfixes.studio.learningequality.org
Host
Error
What happened?
The web server reported a gateway time-out error.

What can I do?
Please try again in a few minutes.

Cloudflare Ray ID: 65685cf97bd55363 • Performance & security by Cloudflare
`

Usage Details

Activity

  1. pcenov commented on Jan 20, 2026

    @pcenov
    MemberAuthor

    Closing as this is no longer happening.

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