"Harnessing the strength of communities to drive transformative change"
Founder's Office @ sploot | Growth · Operations · Automation · ~60% AI-driven
📍 Bangalore & Gurgaon, India · 📧 robinsgh01@gmail.com · 🐕 sploot.space
Reach out to me for: full-time roles & fractional ops/consulting — Founder's Office, Chief of Staff, Growth & Biz Ops
Builder and growth operator with 6 years in pet-tech — from early community to multi-vertical marketplace. At sploot, I own verticals end-to-end: launched Grooming from zero to ₹1 Cr ARR in Year 1, grew total sales 3x in 6 months, and expanded Walking and Grooming to 20 cities with 25–39% profit margins.
I build what's missing — customer success from WhatsApp chaos, a semantic QA bot in Python, 200+ automations, and a config-driven attribute sync system (n8n + Docker + Python) running in production. Roughly 60% of my work is AI-driven. I thrive at the intersection of growth, operations, and tooling.
| System | Stack | Impact |
|---|---|---|
| WebEngage Attribute Sync | Python · n8n · Docker · PostgreSQL · MongoDB | Real-time user & partner attribute sync to WebEngage; runs on cron in production |
| Semantic QA Audit Bot | Python · SentenceTransformers | Replaced manual QA entirely |
| Sales CRM | Google Sheets · Apps Script | Full funnel tracking, deduplication — used daily by sales & ops |
| Renewals Automation | Zapier · Apps Script | Processing time: 24 hours → 15 seconds |
| Customer Success Stack | Freshdesk · Freshchat · IVR flows | First-response time: 6 hours → 30 seconds |
sploot — Founder's Office / Chief of Staff (Apr 2023 – Present · Gurgaon)
Full-stack pet-tech platform — food, services (walking, grooming, vet-on-call, training), community — across 20+ cities.
- 🛵 Grooming: Launched zero → ₹1 Cr ARR in Delhi NCR (Year 1). Grew monthly sales 3x in 6 months (₹2.9L → ₹9.2L). 150+ partners earning ₹50K+/month. Margins 25–39%.
- 🐾 Walking: Scaled to 20 cities, ₹9.7L–₹11.8L monthly sales, 25% margins. 200+ active partners.
- 💰 Pricing & Supply: AOV new customers ₹3,000 → ₹4,200 | returning ₹3,500 → ₹4,400 | CAC recovery 18 → 6 months
- ⚡ Automation: 200+ workflows shipped (Zapier, Apps Script, Python) — saved 3–4 hrs/team member/day
- 🤝 Operating layer between 2 co-founders and 4 cross-functional teams — OKRs, KRAs, accountability cadences
- 🎓 Launched Puppy Parenting School → 500+ graduates in 3 months
sploot — Community & Product (Mar 2022 – Mar 2023)
- Scaled community to 15,000 active users at 10% MoM growth
- Launched in-app shop: transacting users 1% → 10% in 3 months (AOV ₹2,700)
- Implemented Mixpanel & WebEngage from scratch; email open rate 21%, push 17%
Zymrat — Community Ops Manager (Mar 2021 – Jan 2022)
- 25,000+ member community, 10% MoM growth
- Built Customer Care team from scratch; response time 4hrs → 60sec
- AOV ₹1,500 → ₹2,500 | email open rates 5% → 25%
Community Folks — Community Manager (Jun 2020 – Feb 2021)
- Managed 650+ Community Managers
- Led Merge Dev Colloquium 2020: 6K attendees, 24K registrations
Automation & Tooling
Analytics & CRM
Data: PostgreSQL · MongoDB · Google Sheets · Apps Script AI/ML: SentenceTransformers · Streamlit · MCP Servers · Cursor
- 🏆 Lead Organiser — Hackference India (India's Biggest Open Source Community Event)
- 🦊 Community Evangelist — Mozilla
Education: B.Tech IT — SRM Institute of Science & Technology, 2020
Interests: ⚽ Football · 🏎️ Formula 1 · 🎤 Community meetups · 💼 Startups & VC
⭐️ From Robin Singh