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Potential replacement? @intercom/messenger-js-sdk? #676
Description
I came across the @intercom/messenger-js-sdk, which appears to be an official library maintained by the Intercom team. Although it currently doesn't have a stable release, it shows promise as a potential replacement for this existing library.
Replacing react-use-intercom with the official library could offer better support and updates directly from the Intercom team.
Reacted by Hai Nguyen
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[-]Potential official @intercom/messenger-js-sdk?[/-][+]Potential replacement? @intercom/messenger-js-sdk?[/+]ng-hai commentedon Jun 22, 2024
Thank you so much for your effort 🙌🏽
danilo-89 commentedon Jul 3, 2024
I've tried both
messenger-js-sdkandreact-use-intercom, and I can confidently say thatreact-use-intercomcurrently works better. It seems thatmessenger-js-sdkisn't specifically designed for React; it's more of an all-in-one solution that doesn't fully align with React's reactivity model. So, at this moment, I thinkreact-use-intercomis not obsolete but preferred for React, as it integrates more seamlessly.Also, great work and thank you!
devrnt commentedon Jul 17, 2024
Appreciate the feedback.
In the first iteration, the idea would be to use the new SDK internally. Afterwards, we can reevaluate whether the official Intercom SDK module covers most of the use cases of this module
punkpeye commentedon Feb 13, 2025
Been having issue with the official SDK and discovered this.
Any downsides to consider before switching?