Repository navigation
Can't configure Vector #40
Description
I'm trying to authenticate Vector with SDK, but when I type my serial number, I keep getting these errors:
socket.gaierror: [Errno 11001] getaddrinfo failed
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber>(Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber> (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
Activity
lordlouckster commentedon Jul 5, 2020
I think session-certs.token.global.anki-services.com is down. Last time when I set Vector with SDK it worked fine.
paguos commentedon Jul 5, 2020
I have the same problem 😞
grant-olson commentedon Jul 5, 2020
We have a cloud engineer investigating now. Will report back soon.
lordlouckster commentedon Jul 5, 2020
I asked about this in Anki's forum. They said to try this:
Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector
If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network
I tried it, and got ok file. Still can't configure Vector.
grant-olson commentedon Jul 5, 2020
grant-olson commentedon Jul 5, 2020
Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?
paguos commentedon Jul 5, 2020
It works! Thanks for the quick fix 👍
lordlouckster commentedon Jul 6, 2020
SUCCESS!
MohamedNagyMostafa commentedon Jan 12, 2024
i am facing the same issue now!!