Payment auth failed. Do I have outstanding payments?

[torstfugl]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hey! I did not find any email or support form to reach out by, but I was just curious if there was any outstanding payments or invoices that I cant find? I have not knowingly subscribed or ticked any pay-for-features, nor cant find any charges our outstanding payments anywhere. Is there something i am missing based on the banner?

[muhammadali-69]

Hi! Based on the screenshot you shared, it doesn't look like you have any active paid subscriptions or outstanding usage. Both GitHub Free and Copilot Free show $0.00/month, and your metered usage is also $0.

That banner usually appears when GitHub attempted to authorize a payment method that was previously added to your account, even if there are no current charges. It can also happen if a payment authorization failed during a trial, a canceled subscription, or when updating billing information.

I'd recommend checking Settings → Billing & Licensing → Payment Information to see if there's an old payment method attached. If there isn't, or everything looks correct, it's likely an account-side issue rather than an actual unpaid invoice.

If the banner persists, the best option is to contact GitHub Support so they can review your account and explain exactly what triggered the payment authorization failure. They can also remove the banner if it was caused by an old or failed authorization.